AND INTERPERSONAL SKILLS
Duration: 1 Days
There is no denial that excellent communication and interpersonal skills are the basic essentials in building effective work teams within an organization. Thus, it is of utmost importance for each individual employee to understand the fundamentals in communicating effectively which in turn leads to productivity. This program is specially designed to help participants not only understand the theory but will also demonstrate to them the application of the concepts through practical activities.
WHO SHOULD ATTEND
All staff who wish to have the necessary people skills which are critical in their personal and workplace interaction.
OBJECTIVES:
At the end of this program, participants would be able to :-
• Understand how effective communication is essential in an organization
• Recognise that messages can be transmitted with or without words
• Be aware of barriers to communication
• Improve working relationships
• Become more sensitive to group dynamics
METHODOLOGY
Short lectures, discussion, role play, group activities and presentation
SEMINAR OUTLINE:
The key topics will include the following:-
- The communication process
- Communication in an Organization
- Communicating for Winning Performance – overcoming barriers
- Verbal and Non-verbal Communication
- Active Listening
- Communicating with different Personalities
- The Art of Questioning
- Communicating Professionally through the Telephone
- The right words at the right time
- “Johari Window” – understanding your relationships with others
- The Art of Interpersonal Skills
- Identifying assertive, aggressive and passive behaviour
- Managing your relationships at work
- Praise, Criticisms and Constructive
- Feedback
- Practical ways to enhance your interpersonal skills
Program Code: 5-1000-03,