Objectives:
A key element in improving staff performance is the manager’s or supervisor’s ability to lead his teams. Discover the difference between management and leadership and learn to use the right leadership style for the right situation.
Program Outline:
PERFORMANCE MANAGEMENT
• What people management is all about
• Performance appraisal consideration
• Maximizing performance
• The structure of a performance appraisal
– preparing for the appraisal
– evaluating performance
– the appraisal discussion
– action plans for improvement
LEADERSHIP
• Leadership vs management
• Basic leadership approaches
• Leadership styles and behaviour
• Choosing the right approach for the situation
MOTIVATION
• Motivate – a positive perspective
• Motivation at work
• What motivates me
• Techniques to motivate others
• Coaching to improve performance
Program Code: 1-1000-18