Objectives:
Explore your emotional side and use your natural inner workings to your greatest benefit. Learn to deal with yourself, your challenges and stresses, and those around you in a more humane way, while still meeting your work goals. Discover your EQ and how to further develop and use it to your advantage. Acquire skills to balance tasks and relationships at work and put them to immediate use to keep you and your team in peak performance.
Program Outline:
EQ
Relationships and tasks
HOW EMOTIONS WORK
Understanding your brain
Emotional resilience and stamina
EMOTIONAL INVENTORY
Emotions at the workplace, negaholism, stress factors and symptoms
Managing differences in a team
Coping mechanisms
MOTIVATION
Self and others
DECISION MAKING
Actions and consequences
Outcome and responsibility
COMMUNICATION AND INTERPERSONAL EFFECTIVENESS
Emotional management techniques for increased self-awareness, empathy, zeal
and motivation
Become a good listener and question-asker
Handling difficult people
CONFLICT RESOLUTION
The win-win model for negotiating compromise
GETTING CONTROL AND LEARNING ABOUT EMOTIONS
Self management – Controlling impulses, emotions, attitudes and abilities
Managing others and managing stress
AN EQ SELF-DEVELOPMENT PROGRAMME
Personal goals, relationships, long-term health and future pacing
Program Code: 1-1000-05