“THE SUCCESSFUL MANAGER IS AN ASSERTIVE MANAGER”
Objectives:
No one can manage effectively if they feel uncomfortable saying “no” to employees…If they are afraid to influence upward…if they shy away from conflict. Yet, many managers approach their jobs in this manner. Managers need to assert themselves- to confront solve problems rather than smooth them over or avoid them.
Learn to :-
- Take charge in your job
- Handle conflicts with decisiveness
- Get tasks accomplished while maintaining effective relationships
- Make request and refuse them
- Negotiate diplomatically
- Influence others without being coercive or manipulative
Program Outline:
- WHAT IS ASSERTIVENESS
The philosophy of assertion
3 response styles-assertive, passive, aggressive - HOW DID WE BECOME NON-ASSERTIVE
Coping mechanism
Expectations of others and self - BECOMING ASSERTIVE
Changing yourself – limiting beliefs
Identifying and owning your own wants
Building your self confidence
Coping with criticism, anger and guilt
Taking charge of your environment
- VERBAL ASSERTION
Assertive communication options
Which skill to use and when - ASSERTIVE MANAGEMENT
Managing conflict
Giving and receiving performance feedback
Clear contracting, setting goals and follow-up - MANAGING RELATIONSHIPS AT WORK
You and your boss, subordinates and co-worker - INFLUENCING SKILLS
Personal power
Getting others to heed your advice
Program Code: 1-1000-01